Terms and Conditions
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return.
Return Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank, as there may be processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at support @ coloursofitaly.co.uk.
Sale and Personalized Items
Only regular-priced items may be refunded. Sale items and personalized items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If your item is damaged upon receipt, please inform us immediately. If you need to exchange it for the same item, send us an email at support @ coloursofitaly.co.uk, and we will arrange the exchange with you.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you can vary depending on your location.
Contact Information
For any questions related to refunds and returns, please contact us at support @ coloursofitaly.co.uk.