Shipping Policy

This is our shipping and delivery policy. It will apply to all orders purchased from us.

Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).

The delivery estimates provided will run from you placing your order.

Shipping Information

Delivery Locations

We currently only ship to mainland UK. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item. Please note that we cannot currently deliver to any of the following: PO Boxes; BFPO UK Military addresses; Outside mainland UK.

Shipping Method

We will ship your order in 24 hours (excluding weekends and bank holidays). You will be provided with tracking details once your order has been dispatched.

Timeframe

All orders are sent using: STANDARD DELIVERY. Your order will usually be delivered within 3-5 business days of you placing your order.

Delivery Cost

Delivery will be free for orders over £10. The delivery fee is £3 for all orders of £10 and under.

Delays

We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframe. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.

If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on: support @ coloursofitaly.co.uk

In case the order is lost, we will contact the courier and typically commence the process of issuing a refund or a replacement order.

If you would like to return an item because it has been damaged in transit, please consult our returns policy under “Terms and Conditions“